Guide

Report a problem

Something looks wrong? Tell us from inside Arix. You see exactly what will be sent, and nothing goes until you click Send.

Send a report

  1. Tell Arix in chat: “report a bug: the button did nothing”. This works for everyone. Admins on the office Mac can also use Settings › About Arix for Mac › Report a problem….
  2. Arix fills in a card: a title, what happened, the steps (if you know them), and what you expected. Change anything you like.
  3. Under Attached, tick what to include. Show shows you each one first.
  4. Click Send, or Don't send.

Serious notices in Arix, and notices about a service that stopped, also have a Report this link.

What's sent, and what isn't

  • The report goes to the people who make Arix. It never says who you are.
  • Keys, email addresses and phone numbers are hidden.
  • The chat itself is only included if you tick it.

On a PC

An admin opens Settings › About › Make a problem report. Arix saves the report as a file and tells you its name. Email it to support@arixone.com with what happened.

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